Support & Contact
Every message is answered by a human — normally within 48 hours
Our email address is changing. The new address will be published here; until then
Pocket can't take email, so the requests below are paused. Once it is live, every message is
answered by a human, normally within 48 hours.
Windows early access
The current build (v3.2.1, 72 MB) is on the Download page, with its checksum. No payment or account needed.
Billing & refunds
Questions about a purchase, or a 30-day no-questions refund. Include your order ID or write from your purchase email.
Licence recovery
Lost your key or moving devices? Write from your purchase address and we reissue it — that mailbox is your proof of ownership.
Security reports
Found a vulnerability? Subject line SECURITY gets priority handling and a response within 48 hours. Disclosure process in the architecture doc.
Bugs & feedback
Something broken, confusing, or missing? Early-access feedback directly shapes the roadmap — screenshots help.
Feature requests
Vote for roadmap items or suggest new ones. Every request is read; popular ones move up the plan.
Before you email — quick answers
- Where is my data? In
%USERPROFILE%\FinOSDataon your own device. Back up that folder and you have everything. - The app won't start? SmartScreen may warn on the early-access build ("More info" → "Run anyway"). Verify the download's SHA-256 with us if in doubt.
- Trial ended? Nothing is lost — the Free plan continues forever; premium features unlock with a licence key.
- Refund? 30 days, no questions — see the refund policy.